Last updated: 28 August 2026
Welcome to Earthmede. These Terms of Use and Terms and Conditions (“Terms”) govern your use of earthmede.co.uk (the “Website”) and your purchase of products from us.
By accessing or using our Website, you agree to be bound by these Terms. Please read them carefully before using the Website or placing an order.
1. About Us
The Website is operated by:
Legal business name: Wild Thread LTD
Trading name: Earthmede
Website: earthmede.co.uk
Email: hello@earthmede.com
Registered address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.
In these Terms, “Earthmede”, “we”, “us” and “our” refer to the business operating the Website.
“You” and “your” refer to the person accessing the Website or purchasing products from us.
2. Using Our Website
You may use our Website for lawful purposes only.
You agree not to:
- Use the Website in a way that breaches any applicable law or regulation.
- Attempt to gain unauthorised access to our Website, servers or systems.
- Introduce viruses, malware or other harmful material.
- Attempt to interfere with the security or operation of the Website.
- Use automated systems to scrape, copy or collect information from the Website without our permission.
- Use our Website to engage in fraudulent or misleading activity.
- Reproduce, copy or commercially exploit Website content without our permission.
We reserve the right to restrict or suspend access to the Website where we reasonably believe these Terms have been breached.
3. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, dimensions, colours and other information displayed on the Website are accurate.
However:
- Product colours may appear differently depending on your device or screen settings.
- Handmade, natural or individually finished products may have variations in colour, texture, pattern, grain, shape or finish.
- Images are provided for illustrative purposes and may not represent the exact appearance of every individual product.
- Measurements may have a reasonable manufacturing or measurement tolerance where applicable.
Such variations do not necessarily constitute a defect.
If a product has specific characteristics, materials, care requirements or limitations, these will be stated in the relevant product description where appropriate.
4. Product Availability
All products are subject to availability.
If a product becomes unavailable after you place an order, we will contact you as soon as reasonably possible.
Where we cannot fulfil your order, we may cancel the affected order and provide you with a refund of any amount you have paid for the unavailable product.
5. Prices
Product prices are displayed on the Website.
Unless otherwise stated:
- Prices are shown in pounds sterling (£).
- The applicable price is the price displayed at the time you place your order.
- Delivery charges, where applicable, will be displayed before you complete your purchase.
- We reserve the right to change prices at any time, but price changes will not affect orders that we have already accepted.
Where applicable, prices will include VAT at the legally applicable rate.
6. Orders
When you place an order through our Website, you are making an offer to purchase the selected products.
After placing an order, you should receive an order confirmation acknowledging that we have received your order.
Receipt of an order confirmation does not necessarily mean that your order has been accepted.
A contract between you and Earthmede will generally be formed when we accept your order and confirm that the products have been dispatched, unless we notify you otherwise.
We reserve the right to refuse or cancel an order where there is a legitimate reason, including:
- A product being unavailable.
- An obvious pricing or product description error.
- Suspected fraudulent or unauthorised activity.
- A technical error affecting the Website or ordering system.
- We are unable to deliver to the address provided.
- A breach of these Terms.
If we cancel an order for which you have already paid, we will provide an appropriate refund.
7. Errors in Prices or Product Information
We take care to ensure that information on the Website is accurate.
If we discover an obvious error in the price, description or other important information relating to a product you have ordered, we may contact you and give you the option to confirm the order at the correct information or cancel the order.
If we cannot contact you, or you do not wish to proceed, we may cancel the order and refund any payment you have made.
8. Payment
Payment must be made using one of the payment methods available during checkout.
Payments may be processed by third-party payment providers.
You confirm that you are authorised to use the payment method provided.
We do not normally have access to or store your complete payment card details.
9. Delivery
We will deliver products to the delivery address provided when you place your order.
Available delivery options, charges and estimated delivery times will be displayed during checkout or communicated to you before or after your order, where applicable.
Delivery dates and times are estimates unless we expressly agree otherwise.
We are not responsible for delays caused by circumstances outside our reasonable control, including courier delays, extreme weather, industrial disputes, transport disruption or other events beyond our reasonable control.
If a product is delayed significantly, we will take reasonable steps to keep you informed.
10. International Delivery
If we offer delivery outside the United Kingdom, additional charges, taxes, duties or customs requirements may apply.
Unless expressly stated otherwise, the customer is responsible for any import duties, taxes or other charges imposed by the destination country.
We may restrict delivery to certain countries or locations.
11. Your Right to Cancel an Order
If you are a consumer purchasing products online in the UK, you may have a legal right to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Subject to applicable legal exceptions, you generally have 14 days from the day after you receive the goods to notify us that you wish to cancel.
After notifying us, you generally have a further 14 days to return the goods.
Please see our separate Returns & Refunds Policy for information about how to exercise your cancellation rights and return products.
Nothing in these Terms affects your statutory rights.
12. Exceptions to Cancellation Rights
Certain products may be exempt from the standard cancellation right under applicable law.
Examples can include products:
- Made to your specifications.
- Clearly personalised for you.
- That are sealed and cannot be returned for health or hygiene reasons once unsealed, where applicable.
- That are liable to deteriorate or expire rapidly.
- That fall within another statutory exception.
Where a legal exception applies to a particular product, we will provide appropriate information before you purchase it.
13. Returns
Products returned under your statutory cancellation rights must be returned in accordance with our Returns & Refunds Policy.
You should take reasonable care of products while they are in your possession.
Where permitted by law, you may be responsible for any reduction in the value of goods resulting from handling beyond what is reasonably necessary to establish their nature, characteristics and functionality.
This does not affect your statutory rights regarding faulty, damaged or incorrectly supplied products.
14. Faulty, Damaged or Incorrect Products
We are responsible for ensuring that products we sell comply with applicable UK consumer law.
If a product is faulty, damaged, not as described or otherwise does not meet your legal rights, please contact us as soon as possible.
Depending on the circumstances and applicable law, you may be entitled to a repair, replacement, price reduction or refund.
If your product arrives damaged, we recommend contacting us promptly and providing photographs of the product and packaging where possible. This helps us investigate the issue with our delivery partners.
Nothing in these Terms limits or excludes your statutory consumer rights.
15. Furniture and Large or Fragile Items
Where products require special delivery, assembly or handling, any specific requirements will be communicated in the product description or during the ordering process where applicable.
You are responsible for ensuring that:
- The delivery address is suitable for the product.
- There is sufficient access for delivery.
- Measurements, doorways, stairways and other access points are checked before ordering where relevant.
- Any required assembly or installation is carried out safely and in accordance with the manufacturer’s instructions.
Unless expressly stated otherwise, we are not responsible for damage caused by unsuitable access, incorrect assembly, misuse or failure to follow care instructions.
16. Handmade and Natural Products
Some Earthmede products may be handmade, individually finished or made using natural materials.
Natural materials may contain variations such as:
- Differences in colour
- Grain patterns
- Knots
- Texture
- Minor surface variations
- Small differences in dimensions
- Other characteristics associated with natural materials or handmade production
These characteristics may be part of the individual nature of the product and are not necessarily defects.
Where a product has specific natural or handmade characteristics, these will be described on the relevant product page where reasonably possible.
17. Intellectual Property
All intellectual property rights in the Website and its content belong to Earthmede or our licensors unless otherwise stated.
This includes:
- Product photographs
- Website photographs
- Logos and branding
- Product descriptions
- Graphics
- Website design
- Text
- Videos
- Illustrations
- Other original content
You may view and use the Website for your personal, non-commercial purposes.
You must not copy, reproduce, modify, distribute, publish, sell or commercially exploit our Website content without our prior written permission.
18. Customer Reviews and Submitted Content
If you submit a review, photograph, comment or other content to us or through the Website, you confirm that:
- You have the right to submit the content.
- The content is accurate to the best of your knowledge.
- The content does not infringe another person’s rights.
- The content is not unlawful, abusive, threatening, defamatory or misleading.
- The content does not contain malicious software or harmful material.
You grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, display and publish submitted content for purposes connected with our business, including displaying customer reviews and marketing our products.
We reserve the right to remove submitted content that we reasonably consider inappropriate or that breaches these Terms.
19. Promotions and Discount Codes
From time to time, we may offer promotions, discounts or promotional codes.
Unless otherwise stated:
- Promotional codes cannot be exchanged for cash.
- Promotions may have additional terms.
- Only one promotional code may be used per order.
- Promotional codes may have expiry dates.
- We reserve the right to withdraw or amend a promotion where permitted by law.
Any specific terms associated with a promotion will take precedence over these general Terms where applicable.
20. Website Availability
We aim to keep the Website available and operating correctly, but we do not guarantee that it will always be available, uninterrupted or error-free.
We may temporarily suspend the Website for:
- Maintenance
- Updates
- Security reasons
- Technical issues
- Improvements
- Circumstances outside our reasonable control
We will take reasonable steps to restore the Website where appropriate.
21. Third-Party Links and Services
Our Website may contain links to third-party websites or services.
These links are provided for convenience. We do not control and are not responsible for third-party websites, services, content, security or privacy practices.
Your use of third-party services may be subject to their own terms and conditions.
22. Limitation of Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
This includes liability for:
- Death or personal injury caused by negligence.
- Fraud or fraudulent misrepresentation.
- Breach of your statutory consumer rights.
- Any other liability that cannot legally be excluded or limited.
Subject to the above, we will not be responsible for losses that are not reasonably foreseeable or for losses that arise outside the normal course of our dealings with you.
If you are a consumer, nothing in these Terms is intended to take away any rights you have under applicable UK consumer protection law.
23. Events Outside Our Control
We will not be responsible for failure or delay in performing our obligations where the failure or delay results from circumstances beyond our reasonable control.
Such circumstances may include:
- Natural disasters
- Floods
- Fires
- Severe weather
- War
- Terrorism
- Government action
- Industrial disputes
- Transport disruption
- Internet or telecommunications failures
- Supplier disruption
- Major technical failures
Where such an event affects your order, we will take reasonable steps to minimise the impact and keep you informed where appropriate.
24. Privacy
Our collection and use of personal information is governed by our Privacy Policy.
By using the Website, you acknowledge that you have read our Privacy Policy.
25. Changes to These Terms
We may update these Terms from time to time.
The latest version will be published on this page with the applicable “Last updated” date.
Changes will not affect rights that have already arisen under an order that we have accepted, unless we are required or permitted to make the change by law.
26. Governing Law
These Terms and your use of the Website are governed by the laws of England and Wales, unless the mandatory laws of another part of the UK apply to you.
If you are a consumer living in Scotland or Northern Ireland, you may also have the benefit of any mandatory consumer protection rights available to you under the laws applicable in your jurisdiction.
27. Disputes and Complaints
If you have a problem with an order or our service, please contact us first so that we can try to resolve the issue.
Email: contact@wildthread.co.uk
We will make reasonable efforts to resolve complaints fairly and promptly.
Nothing in these Terms prevents you from exercising any statutory rights or seeking independent legal advice.
28. Contact Us
If you have questions about these Terms, your order or our products, please contact us:
Wild Thread LTD
Website: earthmede.co.uk
Email: hello@earthmede.com
Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.
Thank you for shopping with Earthmede.